CPW Studio Co Shipping Policy
Production time, shipping timeframe, address accuracy, tracking, damaged packages, local pickup, and shipping contact information.
Quick Summary
- Most products are custom-made or made-to-order.
- Production times vary based on product type, customization, volume, and material availability.
- Shipping times depend on the selected carrier.
- Customers are responsible for correct shipping information.
- Tracking is provided when available.
Last Updated: May 2026
Production Times
Most CPW Studio Co products are custom-made or made-to-order. Production times vary depending on product type, customization level, order volume, and material availability.
Estimated production times are provided when possible but are not guaranteed.
Shipping Timeframes
Once shipped, delivery times depend on the shipping carrier selected.
CPW Studio Co is not responsible for shipping delays caused by USPS, UPS, FedEx, DHL, weather conditions, carrier delays, or incorrect shipping information provided by the customer.
Shipping Address Accuracy
Customers are responsible for providing the correct shipping address.
If an incorrect address is submitted, additional shipping charges may apply, delays may occur, and replacement shipping may be required.
Tracking Information
Tracking information will be provided when available.
Lost or Damaged Packages
If a package is lost or damaged during transit, contact the shipping carrier first, then contact CPW Studio Co with your order information.
We will assist in filing claims when possible.
Local Pickup
Certain orders may qualify for local pickup if arranged in advance.
Signature Confirmation
CPW Studio Co may require signature confirmation for higher-value orders.
Contact
CPW Studio Co
cpw@cpwcreations.com
Helpful Questions
Can I cancel a custom order?
Custom orders may not be cancellable once design work, scheduling, production, material ordering, or proof approval has begun.
What happens after I approve my proof?
Approval authorizes CPW Studio Co to proceed with production based on the approved proof or written specifications.
What if my package arrives damaged?
Contact CPW Studio Co within 3 days of delivery with photos of the package, damaged item, order number, and a description of the issue.
Can I upload my own files?
Yes. Customers may upload project files, but they must own or have permission to use all submitted content.
Do you keep my uploaded files private?
Uploaded files are used for order, quote, design, service, support, and production purposes. See the Privacy Policy and Upload Rights Policy for more details.