Refund terms

CPW Studio Co’s proposed policy is a 30-day refund period for the initial Jot & Pin software purchase.

1. Request period

The purchaser may request a refund within 30 calendar days after the original purchase date. The request should include the purchaser’s name, purchase email, order number, purchase date, and a short description of the issue.

2. Eligibility

The policy applies to the initial direct software purchase. Taxes, third-party marketplace fees, separately purchased services, and purchases made through another store may be handled under that store’s terms. Abuse, repeated purchase/refund cycles, fraudulent orders, or license redistribution may be denied where permitted by law.

3. Defects and support

The purchaser is encouraged, but not required, to contact support so CPW Studio Co can try to solve installation, import, update, or data-migration problems. A legitimate refund request within the stated period is not conditioned on accepting troubleshooting.

4. Processing

Approved refunds are returned to the original payment method when possible. Processing time depends on the payment provider. After a full refund, the license ends and the purchaser must uninstall Jot & Pin; exported user notes remain the purchaser’s property.

5. Non-waivable rights

This policy does not limit statutory cancellation, warranty, chargeback, or consumer-protection rights that apply in the purchaser’s location.

Refund requests: support@cpwcreations.com.

Publisher note: Confirm the 30-day decision, payment processor rules, tax treatment, and support address before sale.