CPW Studio Co Policies & Customer Information
Important information regarding orders, privacy, shipping, custom work, uploads, approvals, and customer protections.
Quick Summary
- Custom orders are generally final sale.
- Proof approvals authorize production.
- Shipping timelines depend on production and carrier timing.
- Customers must own or have permission to use uploaded content.
- Customer information is used for orders, service, support, and communication.
- Questions can be sent directly to CPW Studio Co.
Return & Refund Policy
Custom order returns, damage claims, proof approvals, deposits, and refund limitations.
View PolicyPrivacy Policy
Customer information, uploaded files, cookies, third-party tools, and privacy rights.
View PolicyShipping Policy
Production timelines, shipping carriers, address accuracy, tracking, and damaged packages.
View PolicyFAQ
Common customer questions about ordering, files, proof approvals, shipping, and services.
View FAQTerms of Service
Website usage, order terms, payment terms, customer responsibilities, and service limitations.
View TermsUpload Rights
Customer ownership confirmation, prohibited uploads, copyright responsibility, and file retention.
View Upload PolicyDesign Approval Terms
Proof approvals, revision limits, customer responsibility, and production authorization.
View Approval TermsHelpful Questions
Can I cancel a custom order?
Custom orders may not be cancellable once design work, scheduling, production, material ordering, or proof approval has begun.
What happens after I approve my proof?
Approval authorizes CPW Studio Co to proceed with production based on the approved proof or written specifications.
What if my package arrives damaged?
Contact CPW Studio Co within 3 days of delivery with photos of the package, damaged item, order number, and a description of the issue.
Can I upload my own files?
Yes. Customers may upload project files, but they must own or have permission to use all submitted content.
Do you keep my uploaded files private?
Uploaded files are used for order, quote, design, service, support, and production purposes. See the Privacy Policy and Upload Rights Policy for more details.