CPW Studio Co FAQ
Expandable answers to common questions about orders, approvals, shipping, uploads, and customer policies.
Helpful Questions
Can I cancel a custom order?
Custom orders may not be cancellable once design work, scheduling, production, material ordering, or proof approval has begun.
What happens after I approve my proof?
Approval authorizes CPW Studio Co to proceed with production based on the approved proof or written specifications.
What if my package arrives damaged?
Contact CPW Studio Co within 3 days of delivery with photos of the package, damaged item, order number, and a description of the issue.
Can I upload my own files?
Yes. Customers may upload project files, but they must own or have permission to use all submitted content.
Do you keep my uploaded files private?
Uploaded files are used for order, quote, design, service, support, and production purposes. See the Privacy Policy and Upload Rights Policy for more details.
Custom Orders
Custom, personalized, engraved, printed, designed, and made-to-order work is usually final sale once approved or started.
Shipping
Shipping timelines depend on production schedules, carriers, address accuracy, and selected shipping methods.
Uploads
Customers may upload files and must confirm they own or have permission to use uploaded content.
Approvals
Design approval authorizes production and confirms customer responsibility for reviewed details.